1. The parties to the agreement
This agreement applies to the license holder (later Customer) and to Pub Entertainment with Smile (later Service provider). The customer is the company or organization using the service.
2. Duration of agreement
The license is valid for the period specified in the confirmation of order. The service includes Smile Music Bingo entertainment software, printable marketing materials, instructions, training, customer support, and game content. The duration of the license cannot be changed or postponed.
Service provider responsibilities: customer service (business days), providing usernames, passwords, and online training. The service provider is also responsible for the maintenance, and contents of the software. Ther service provider is not responsible for the implementation of the customer’s events or hosts.
Customer Responsibilities: The customer is responsible for marketing, managing hosts, and arranging the events. The customer is responsible for internal information, prizes, and testing the software before the events. The customer is responsible for the operation of its own technology in the events (sound system and TV`s or screens).
The customer is responsible for the needed Music Rights -licenses in their venue. Before playing the game the venues must have an active music license with the local music-rights organization.
4. Data collection
The purpose of processing personal data
If the pub provides their personal data for the software provider, it may be stored and subsequently processed to understand the user’s specific needs, and thereby improve software and services. The software provider or the customer may use the information to contact the user and/or can offer third parties non-identifiable personal data about visitors to smilemusicbingo.com website. The processing of personal data is based on the legitimate interest of the software provider or the consent given by the data subject.
The software provider collects information from the software end-users. This information can include contact details and other game
The customer agrees that the software provider has full use of the collected information. The end users can be contacted by email, post, phone or internet during and after the contract period.
Customers (Pubs) need to register their information to use the software. The customer is given a unique login and password to use the software. Usernames can only be used by individual venues.
5. The authorized use of the service
The service provider’s downloadable content to the software is only for the license holders (customer) use. Content and the software can only be used by one customer what is agreed upon in the order confirmation. All other use of the content and software is strictly prohibited. Content may not be transferred under any circumstances to a 3rd party without service provider approval. The service usernames and passwords are confidential. Abuse of the service will lead to compensation for damages. For example, abuse can
be considered as the presentation of the content more than one license holder. Content copying or transmission of content to a 3rd Party without service provider approval is prohibited.
6. License (cancellation or refunds)
The monthly license includes the number of rounds that is stated in the confirmation of order. The customer has the right to use the rounds in one month period. If the customer doesn't use all of the rounds in the monthly period, the license is still paid in full. Unused rounds cannot be transferred for upcoming months.
The monthly license can be canceled or paused. If the license is canceled, the license period and payments will stop at the end of the ongoing license month. When a license period has started it is not refunded.
Other license types can be canceled with one month cancellation time. The cancellation time is not refundable.
7. Disclaimer statement
In no event shall the Software provider be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with the customer’s access or use or inability to access or use the Service. The service provider assumes no responsibility for errors or omissions in the contents of the Service.
The Service provider reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
The software provider owns all intellectual rights and copyrights to the software and service.
The software provider is not responsible for any technics related issues of the end-user. The customer is responsible for all hardware and techniques needed to run the software.
The software provider is not responsible for any event arranging related matters. The customer is responsible for all event-related matters such as: hosting events, marketing, informing staff, prizes, and other event matters.
Training for the software is provided only from the website and customer care is limited to business days.
The service provider is not responsible for any issues in the software that are related to technical or user-based problems. The customer is given technical specifications and online training for using the software.
All possible reclamations related to the software and service are handled in Pub entertainment customer support. The handling time is one week or more depending on the issue.
The software provider is not responsible for any financial loss that can result from cancellation or other event-related reasons.
The software provider is not responsible for any issues or cancellations that can result from a force majeure or other unexpected circumstances. These could include cases like health epidemics (example coronavirus), cyber attack, cloud server failure, natural phenomena, strikes, war or mobilization, government or other official order, and other related matters.
The customer is responsible for the needed Music Rights -licenses in their venue. Before playing the game the venues must have an active music license with the local Music-rights organization.