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Downloading and installing the software

 

When you signup to Smile Music Bingo you will receive an email containing the download link.

You can also download the software from www.smilemusicbingo.com website. 

If you have any problems please email us contact@smilemusicbingo.com and we can send you a alternative download link.

 

Yes. Smile Music Bingo software has also a safety certificate. A Comodo Code signing certificate guarantees a high-security level. 

Code Signing certificates are used by software developers to digitally sign applications and software programs to prove that the file a user is downloading is genuine and has not been compromised. Code Signing provides authentication to assure customers that the file they are downloading is from the publisher named on the certificate. In addition, this also proves that the file has not been tampered with or hacked since it was signed.

 

You can download the software from your own page. You will also receive a download link to your email.

 

Just open the installer and press "more info" or "yes" if your computer asks permission to install.

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We recommend also creating a shortcut of the software to your desktop. 

 

You can see a simple instruction video on how to install the software here: https://www.smilemusicbingo.com/tutorial-videos/

 

You can play Smile Music Bingo basically on any Windows computer. But to ensure the best performance we recommend the following: 

OS: Windows 10

Processor: 2.0GHz dual-core processor or higher

Memory: 4GB RAM or higher

Graphics Card: NVIDIA GeForce or AMD Radeon with 512MB VRAM or higher

Hard Disk: Minimum of 1 GB of free space

 

We also recommend shutting down other Softwares & updates when running the game. 

 

You can install the software on multiple computers. You can also print out the game tickets with any computer. Just remember that if you are using custom music rounds you will need to stay in online mode with both of the computers. If you create custom music rounds and print tickets with one computer and then run the game with another computer, the software will automatically update the custom rounds. Remember you can only play the game with one computer at a time.  

 

 

Please go through the training videos and slides before contacting our customer service. The materials can be found on the website under training.https://www.smilemusicbingo.com/training

 

 

How to get started and software questions

 

How to start Music Bingo step by step: 

 

1. The first thing that is needed is an account to Smile Music Bingo. You can create a new account free of charge easily. Just go to the signup page and enter your details. 

 

2. When you have created an account you will be given access to your own page. From that page, you can find everything that is needed to run the events.

 

3. Before you can access all features of the software and arrange events you will need a license. You can buy a license from your own page. The license will activate automatically after the payment. 

 

4. After you have activated your license you are ready to go! If you are new to Smile Music Bingo please go through the training section before starting the events. 

 

 

 

When you signup to Smile Music Bingo you will receive your login and password into your email. 

You can also change your password from your own page or order a new password from the "Forgot password" -link if needed. 

The same email login and password works for your own page and for the software. 

Just enter your login and password to start the software. 

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If you have forgotten your login email or username, please contact us by email: contact@smilemusicbingo.com

 

When you log in to Smile Music Bingo the software starts automatically downloading the music rounds and the graphics. The download can take up to 1-5 minutes depending on your internet connection. After the music has been downloaded the software works even in without a internet connection. But we always recommend to stay online if possible.

 

 

You only need the internet connection when you log in to the software. After the music has been downloaded you can play the game even in offline mode. Remember that if you are creating custom music rounds, then you need the connection to download new songs also.

 

Yes, you can. You can download the software from your own page and test out the demo. 

Just log in to the software and select demo from the top right corner menu. 

 

Music bingo events and playing the game

 

You can create your own marketing materials on your own page. Just enter the day and time.

We recommend to start promotion 2-3 weeks before your first events and to continue it weekly.

Remember to promote the events in your venue and social media. 

Please also check out the training part for marketing here: https://www.smilemusicbingo.com/training-marketing/

TIP: The best and easiest promotion is to take some photos or videos from your events and adding those into your social media. 

 

 

 

You can create and download your marketing materials on your own page. 

We can also send you an email including marketing materials. If you need anything else you can contact us by email at contact@smilemusicbingo.com

 

 

 

Yes, you can. You can change all the details by signing in to your own page. If you change the day or time of your events remember to also create new marketing materials on your own page. 

 

 

Yes there is. You can download and print the checklist for your first events. We always recommend that you go through the training before running your first event. https://www.smilemusicbingo.com/training

 

DOWNLOAD AND PRINT THE CHECKLIST HERE 

 

 

Here is a short checklist what is needed: 

- Smile Music Bingo -software

- Game tickets printed out

- Four prizes to each round of Music Bingo

- Pens 

 

Also remember to check that your sound systems and TV:s are working with the software.

 

 

When you log in to the software you automatically download the new songs for that week. The default setting is always four rounds of music bingo and using weekly music rounds. 

You can also create your own custom music rounds by pressing "select music".

 

 

You can print out the game tickets with any computer. Just select "Print game tickets" and choose your quantity. You can also print out more game tickets even during the game from the top right corner menu. 

Please don`t start the game while printing the tickets. Print the tickets first and start the game after printing.

 

TIP: If you cannot see the print button in the printing view just press "enter" on the keyboard.

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If you have any issues with your printer, please check that your printer is connected, has ink & paper, and is working as normal. 

Also, remember that if you are creating custom rounds and printing with another computer you will need to stay online. 

 

 

If you have printed the game tickets with another computer or you have logged out after printing you can still play the game. The software will ask you a confirmation before starting. Just make sure that you are using valid game tickets (not old ones) that are printed to the event in hand. 

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If you have printed the tickets earlier you can still play the game by pressing "Yes". The game works both in online or offline mode.

 

When you have selected your music and printed out your game tickets you are ready to play the game.

Check out a short tutorial video: https://www.smilemusicbingo.com/tutorial-videos/

 

 

You can adjust the volume level from the lower right corner. 

 

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Also, you can change your computer's own volume settings if needed.

 

 

In the top right corner, you can find the game menu

See the video what is included: https://www.smilemusicbingo.com/tutorial-videos/

 

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One round of Smile Music Bingo lasts about 15-20 minutes depending on how long music clips do you use. If you play the full four rounds in one night, the event usually lasts about two hours including breaks.

 

 

Technical or software issues

 

We recommend that you always test your sound system and screens before arranging any events. 

If you have problems with your sound system we recommend first checking the sound settings from your computer. Normally if you use HDMI-cable to put the picture into your screens the music comes also from that source. If you are using a different sound system you will need to change the setting that the audio comes from your computer's own speakers. 

We recommend always using an AV-professional solving your technical issues. 

Smile Music Bingo does not provide technical support related to your venues AV-technics. 

 

 

Smile Music Bingo is designed to have a visual aspect. The game is shown on your screens. Normally the picture comes easily from the computer with HDMI-cable. 

Because every venue has a different setup with their technics, there is no one universal solution to these issues. 

We recommend using an AV-professional to set up your technics before the events. 

Smile Music Bingo does not provide technical support related to your venues AV-technics. 

 

 

 

 

Before printing game tickets from the software, please check that your printer is working as normal. 

Always remember to check that you have ink and paper and also that the printer is connected properly. 

Also, remember to check that your printer settings are in order. 

For further information, you google your printers troubleshoot or use your local technical support person. 

 

Smile Music Bingo does not provide technical support related to your venues printer.  

 

 

If you found a bug or an error on the software please send us a detailed report of the issue. 

You can find and send us the software data with these instructions: 

How to create a detailed software report 

 

Please send the file to contact@smilemusicbingo.com and also include a description of the issue. 

 

 

If the software is not working or it is running very slow, we recommend first checking your computer. If you are using an older or a slower computer that can affect the gameplay. We recommend using a newer and more powerful computer. Also, the game is optimized for windows 10 so using older versions can slow down the game.

Remember also to check that you are not running multiple software on the computer at the same time.

 

If your issues continue after trying the software with a different (better) computer you can contact our customer support: contact@smilemusicbingo.com

 

If your computer crashes or runs out of battery you can continue the game by just opening the smile music bingo software again. The game will know where you have left and continue automatically from that point. 

 

 

Questions about the software

 

You can add your logo from your own page. If you edit the details from your own page always remember to press "Refresh license" in the software after adding any changes.  

Remember to use the right size (300 x 100px OR 500 x 250px) and format (png, jpg) for the logo. If you have problems adding it you can also send your logo to us by email contact@smilemusicbingo.com Please provide us a good quality logo in jpg, png, or pdf -format. 

The logo will appear in the game view and into the game tickets.

 

 

Please check out the tutorials: https://www.smilemusicbingo.com/tutorial-videos/

You can edit the prizes and break settings in the menu. 

You can edit also the prizes form your own page. If you edit the details from your own page always remember to press "Refresh license" in the software after adding any changes.  

 

 

If you have selected your music and you want to change it, you will have "reset" the game. Remember that resetting the game will remove all printed game tickets and you will have to print out new ones. 

The reset option is found on the settings menu. 

 

 

You can restart the music round by clicking Reset & restart on the menu. Just remember to click "restart" and not "reset". 

 

 

The music rounds are updated once a week. The new music rounds are updated every Monday. If you stay logged in or don't restart software the old music rounds can appear on the system. You can easily update the software by selecting "license" from the menu and pressing "refresh license". Refreshing will update your music and your license.  

 

 

You can restart a Music bingo round by pressing "Restart round" on the menu. That means that the current round start again from song number one. 

By pressing "Reset" you will reset all selected music and start from scratch. So if you have selected the music and you want to change it, you can do it by resetting the game. Just notice that resetting the game also removes all printed tickets, so you will need to print out new ones. 

 

 

We recommend to print out new game tickets to each game just in case. The software updates the music rounds each week on Monday. The old tickets will work on the same week on normal rounds but not in custom rounds. So the safest way is to print out tickets each time you arrange a event. 

 

 

Questions about the license

 

You can buy a new license from your own page. If you buy a license from your own page always remember to press "Refresh license" in the software after the payment. The license can be paid by most credit cards. 

You also can contact us by email: contact@smilemusicbingo.com and we can send you a new license. 

 

 

If you have a renewing monthly license, it will renew automatically. You will receive a confirmation email. 

If you don`t have a renewing license you can renew your license by signing in to your own page at www.smilemusicbingo.com

 You can also contact us by email contact@smilemusicbingo.com

 

You can cancel or pause your license by contacting us contact@smilemusicbingo.com.

You can also cancel or pause your license from your own page at www.smilemusicbingo.com 

Remember that the monthly license is always valid until the end date if canceling or pausing.

 

 

In the monthly license, you are able to play a maximum of five Music Bingo events per month. That means 20 music rounds in total. One full night of music bingo includes four rounds. 

 

 

You can pay the license with any common credit card. We use a secure Stripe third party payment solution to ensure that your payments stay safe. 

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Yes, you can. Just send us your details and your preferred new pilot day with an email contact@smilemusicbingo.com

 

 

Yes. Your venue needs Music licenses from the PPL and PRS (UK) just like playing any other background music.

Your venue should always have an active music license when playing music bingo. 

 

 

If you have any other questions please contact us by email: contact@smilemusicbingo.com